Frequently Asked Questions

General Questions

Simply create an account here. After your information has been processed, an e-mail will be sent to you with your user id and password information. You will then be able to log in to see pricing and place your order.
Once you have been approved for a wholesale account, you will be able to pay using Visa, MasterCard, Discover or American Express credit cards.
A shipping carrier is selected for orders based on the size of an order. If you need more information regarding our shipping carriers, please call 855-655-8135.
Order minimums vary by style. You will only be allowed to order by the designated minimum order quantity for each individual style. Otherwise, there is no total order minimum so feel free to order samples of any product!

Order Questions

Typically orders ship out within 2-3 business days. You should receive your order within 7-10 business days.
Dr. Scholl’s and Copper Sole have a satisfaction guarantee. For product issues, contact Customer Service via email at medicalprosocks@renfro.com or by phone 855-655-8135.
If you are experiencing difficulties placing an order, please contact Customer Service at medicalprosocks@renfro.com or by phone 855-655-8135.

Account Questions

Please contact Customer Service at medicalprosocks@renfro.com or by phone 855-655-8135.
Please contact Customer Service at medicalprosocks@renfro.com or by phone 855-655-8135.
If you have questions regarding your account, please contact Customer Service at medicalprosocks@renfro.com or by phone 855-655-8135.
All information submitted to Renfro Corporation will not be transferred to a third party. We treat all information from our customers as confidential.
Access to our storefront is determined by information provided on the new account form. Each customer application is reviewed and store front availability is determined at that time. If you have any questions regarding store front access, please contact Customer Service at medicalprosocks@renfro.com or by phone 855-655-8135.